Visions and Values – What we live by.
Principles of Service
In keeping with the SCACL mission statement, the following principles will guide the operation of the organization.
Respect for the Individual
Services will respect the human rights and dignity of the individual. They will be developed to meet the individual’s need, and will seek to support the unique strengths and qualities of each person, in accordance with The Canadian Human Rights Charter.
Individuals have the right to control their own lives and take responsibility for their actions. Services will enhance opportunities for individuals to act on their own behalf wherever possible and, at all times, to participate in decisions that affect them.
Personal Service Plan
Services for each individual will be developed through the Personal Service Plan. Whenever possible, the individual will be supported and encouraged to fully participate in the creation of his/her plan. The process of completing the Personal Service Plan will encourage and support the person’s unique characteristics, strengths and needs and will be reviewed on an annual basis.
An individual’s family or personal network will be given the opportunity to participate in service planning. Services will promote family relationships, personal networks, and access to support from outside agencies and will encourage families to maintain or develop their involvement with the individual.
Maximizing Independence and Growth
All people have the potential to grow and to develop physically, intellectually and emotionally. Services will seek to provide individuals with support and opportunities to achieve this growth and to reach their maximum level of self-reliance.
Maximizing Environmental Choices
Services will be provided in an environment that allows individuals the maximum degree of freedom possible while at the same time providing for their safety and security.
Services will support the inclusion and integration of individuals into the mainstream of community living. Wherever possible, individuals will have access to the same lifestyle and age appropriate services that are available to other people in the community.
Quality of Life
All SCACL services for individuals will focus on ensuring and enhancing quality of life. Quality of service begins with treating individuals with dignity and respect, adhering to outlines in the Personal Service Plans, SCACL policy directives, staff meeting agendas and informal communication. (Individuals and their families will be involved in planning these services).
The principle of providing a high quality of service enhances quality of life and is based on the recognition of each individual’s need for personal satisfaction and meaningful social interaction in his/her day-to-day living. More specifically, an individual’s quality of life might be characterized by the following:
• health and safety,
• personal power and informed decision making,
• personal value and positive recognition,
• a range of experiences that help the individual participate in community life,
• good relationships with friends and relatives, and
• the ability to choose daily activities and pursue personal goals.
Services will be based on the use of generic services that are available to all citizens. Services will be adapted as needed to accommodate the needs of the individual. This will assist with the integration of the individuals into community and respect both their rights and responsibilities.
Services will be developed and delivered in partnership with service providers, community professionals, and the community service network, based on a cost-effective use of available funds. The partnership approach will provide opportunities for creative ways to support individuals and meet their needs in the community.
Services will operate in an open manner to encourage communication and joint problem solving between individuals, their families, ministry staff and service providers. A review process is used to address problems as they arise and used to resolve potential conflicts.